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Organizations in Africa use Echo Mobile to engage, influence and understand their target audience

Unlock the power of SMS, voice & USSD to help your organization succeed

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The Echo Platform

How it works

Echo’s cloud-based web platform connects to toll-free SMS, voice (IVR) and USSD channels to automate personalized communications at scale with your most important stakeholders. From these, the platform provides actionable data to empower insights and decisions.

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Key features

The Echo platform requires no IT or programming skills to use. It combines powerful off-the-shelf features that include:

Mobile conversations, surveys, & quizzesBranded mobile broadcastsSMS couponsAPI connectionsLive inbox feedAdvanced logic and targetingBulk data imports/exportsReal-time data viz and analyticsDynamic contact registration and managementSMS referralsSMS product registration and trackingAutomated scheduling
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Echo Deployment

How it works

Echo Mobile’s Deployment team provides Echo platform users with mobile strategy and implementation consulting. Deployment Specialists are also technical experts in the platform, ready to help your organization optimize and implement effective SMS, voice (IVR), and USSD initiatives across Africa.

Key services

Deployment’s professional services span the four stages of successful mobile engagement.

Define your goals
We guide you towards a refined understanding of what the platform can achieve for your organization Design an optimal strategy
We devise a tailored plan that optimizes platform features and messaging content to achieve your goals Deploy the technology
We put the platform to work on your behalf for a hands-off experience Deliver data and impact
We dissect results from the platform and deliver actionable insights to your desk
checkSkills
  • checkProject management
  • checkPlatform setup
  • checkDigital data collection
  • checkMonitoring & evaluation
  • checkMobile marketing
  • checkBehavior change (C4D)
  • checkUser centered design
  • checkData analysis
    • checkSector expertise
  • checkConsumer goods
  • checkAdvocacy
  • checkAgriculture
  • checkEducation
  • checkHealth
  • checkEnergy
  • checkFinance
  • checkTransportation
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    Clients

    Organizations use the Echo platform and Deployment services for essential operational functions and services.
  • check Monitoring & evaluation (M&E)
  • check Field reporting
  • check Behaviour change
  • check Information access
  • check Feedback and reporting
  • check Net promoter score (NPS)
  • check Sales tracking
  • check Mobile referrals
  • check Mobile marketing
  • check Mobile product registration
  • check Customer service
  • check Market research

    • Countries

    fiber_manual_recordCountries with shared and dedicated channelsfiber_manual_recordCountries with dedicated channels onlyfiber_manual_recordCountries where we do not yet have SMS, USSD, or IVR connections.
    Echo Agent can be deployed for field sales data collection
    Kenya
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